FAQS

How to buy tickets and/or holiday packages at the best price?

By booking and/or buying as far in advance as possible.

What forms of payment does SMASOLTRAV accept?

ATM, bank transfer, check or cash.

Can I book and buy online?

Unfortunately you cannot, but you can book by email and pay by bank transfer or ATM reference.

Can I book and pay later? How much time do I have to make my payment?

You can make your reservation, which will remain pending until payment has been issued.

The date for the payment required upon reservation will be communicated at the time of the reservation.

Can I cancel or change my travel reservation? What costs can incur as a result of a cancellation or a change in travel?

You can always cancel or change your flight, boat, hotel, guest house or vacation package reservation at any time.

If you are a SMASOLTRAV customer, the costs associated with any reservation change or cancellation will only be those charged by the tour operators, airlines or hotels we work with and which can be consulted in their general conditions.

Where can I purchase Travel Insurance?

At our agency.

How can I become a SMASOLTRAV customer?

Just fill out our customer card and make a purchase, whether it’s an airplane or boat fare, hotel or guest housing, hiking or sea reservation, rent-a-car service or vacation package.

Como posso ser cliente SMASOLTRAV?

Basta preencher a nossa ficha de cliente e efetivar uma compra, quer seja passagem aérea, barco, reserva em hotel, turismo de habitação, passeios pedestres, marítimos, serviço de rent-a-car ou pacote de férias.

What are the advantages of being a SMASOLTRAV customer?

Enjoy a 10% discount on holiday packages organized EXCLUSIVELY by SMASOLTRAV, which will be sent to you by email and/or advertised on the website and at our agency.

You’ll conveniently receive in your email promotions from our partners, allowing you to make your reservations well in advance.

You can request quotes and/or reservations for flights, boat, hotels and tours via e-mail, 365 days a year and even outside agency operating hours – we promise to reply as soon as possible.

We’ll take care of your web check-in for you and select the best seats on the plane whenever possible.

Whenever possible and upon availability, we will support our customers on extra-tourism issues, both on the Island of Santa Maria and on the Portuguese Continent.

Our customers don’t pay SMASOLTRAV expenses for any change and/or cancellation of reservations, except those that are charged by our operators and aviation companies regarding their changes and/or cancellations.