FAQs

By booking and/or purchasing as early as possible.

ATM, bank transfer, check or cash.

Unfortunately not, but you can book by email and pay by bank transfer or ATM reference.

You can make your reservation, it will remain pending until the requested amount is well collected.

The date for the settlement of the value of the reservation will be communicated when the reservation is made.

At any time you can always cancel or change your reservation, by flight, boat, hotel, housing tourism or holiday package.

If you are a SMASOLTRAV customer, the costs associated with any change or cancellation of reservation will be only those that our partner tour operators, airlines or hotels charge us and which are included in the general conditions of the same.

At our agency.

Just fill out our customer form and make a purchase, whether it's airfare, boat, hotel reservation, housing tourism, walks, sea, rent-a-car service or holiday package.

You will enjoy a 10% discount on the vacation packages organized EXCLUSIVELY by SMASOLTRAV and which will be sent by email and/or advertised on the website and at our agency.

You can conveniently receive promotions from our partners in your email, which allows you to make your reservations in advance.

You can request quotes and/or reservations for flights, boat, hotels, tours by email 365 days a year outside the agency hours, we promise to respond as soon as possible.

We do your web check-in and choose the best seats on the plane whenever possible.

Whenever possible and upon availability we can support all our clients in extra tourism issues, both on the Island of Santa Maria and on the mainland.

You do not pay SMASOLTRAV's alteration and/or cancellation expenses, except those charged to us by our operators and airlines for their changes and/or cancellations.

By booking and/or buying as far in advance as possible.

ATM, bank transfer, check or cash.

Unfortunately you cannot, but you can book by email and pay by bank transfer or ATM reference.

You can make your reservation, which will remain pending until payment has been issued.

The date for the payment required upon reservation will be communicated at the time of the reservation.

You can always cancel or change your flight, boat, hotel, guest house or vacation package reservation at any time.

If you are a SMASOLTRAV customer, the costs associated with any reservation change or cancellation will only be those charged by the tour operators, airlines or hotels we work with and which can be consulted in their general conditions.

At our agency.

Just fill out our customer card and make a purchase, whether it's an airplane or boat fare, hotel or guest housing, hiking or sea reservation, rent-a-car service or vacation package.

Just fill out our customer form and make a purchase, whether it's airfare, boat, hotel reservation, housing tourism, walks, sea, rent-a-car service or holiday package.

Enjoy a 10% discount on holiday packages organized EXCLUSIVELY by SMASOLTRAV, which will be sent to you by email and/or advertised on the website and at our agency.

You'll conveniently receive in your email promotions from our partners, allowing you to make your reservations well in advance.

You can request quotes and/or reservations for flights, boat, hotels and tours via e-mail, 365 days a year and even outside agency operating hours - we promise to reply as soon as possible.

We'll take care of your web check-in for you and select the best seats on the plane whenever possible.

Whenever possible and upon availability, we will support our customers on extra-tourism issues, both on the Island of Santa Maria and on the Portuguese Continent.

Our customers don't pay SMASOLTRAV expenses for any change and/or cancellation of reservations, except those that are charged by our operators and aviation companies regarding their changes and/or cancellations.